Ombuds Office

Ombuds Office

The University of North Carolina School of the Arts (UNCSA) Ombuds Office, established in the summer of 2016, exists to provide an alternative resource for the management, prevention, and resolution of conflicts involving the faculty, staff and administrators of the University. The Ombuds Office provides a safe, informal environment where faculty, staff and administrators may speak in confidence about issues of concern they encounter in conjunction with their jobs at UNCSA. In all proceedings, the Ombuds shall be truthful and act with integrity, shall foster respect for all members of the University, and shall promote procedural fairness in the content and administration of the University’s practices, processes, and policies.

Joshua Canzona

University Ombuds Joshua Canzona is available to meet with any staff or faculty member facing a conflict or challenge at work.

Email Ombuds


The purpose of the UNCSA Ombuds Office, in keeping with the cornerstone principles articulated by the International Ombudsman Association (IOA), is to provide an informal, impartial, independent, and to the extent allowable by law, confidential source of assistance to individuals or groups experiencing conflicts or who have complaints involving others at the University. The Ombuds assists faculty, staff and administrators by listening to concerns, clarifying issues, explaining policies, articulating options, serving as a neutral party in resolving disputes, and providing referrals to other resources.

The Ombuds has no authority or capacity to render decisions, alter policy, offer legal advice, or provide psychological counseling. The Ombuds does not conduct formal investigations or serve as an advocate or representative for any group or individual.

Unless required by law, the Ombuds does not participate in any formal grievance, hearing, administrative or legal proceeding.

The Ombuds Office can assist those interested in making formal complaints through referrals to other offices or channels at the University, but the Office is not designed to receive formal notice of complaints on behalf of the University and should not be used in that way.

Faculty, staff and administrators are not required to use the Ombuds Office for informal resolution of conflict and do so voluntarily.