Phone Services

My SA

Phone Services

VoIP phone system

UNCSA switched to a VoIP phone system in early October 2017.  If you have not done so, please set up your voice mail now.

How to set up your voice mailVoicemail button

  1. If you are at your phone, access your voice mail by pressing the voice mail button near the numeric keypad.
  2. Follow the system prompts.
  3. To exit the initial setup menu, press the * button on the numeric keypad.

To change your PIN from the initial PIN

  1. If you are at your phone, access your voice mail by pressing the voice mail button near the numeric keypad.
  2. Select 4 to go to Setup Options.
  3. Select 3 to change your Preferences.
  4. Select 1 to change your PIN.
  5. Follow voice prompts.

For more instructions on using your phone, refer to the manuals and instructions.

Phone Instruction, manual, tutorials

Following the campus-wide phone transition:

  • Your phone number will not change.
  • Voice mail boxes greetings, passwords, messages and the number to access voice mail message did change.
  • Voice mail messages were retained from your current phone.
  • Place your old phone in marked boxes that are located on campus to collect for surplus.
  •  Documentation for your phone is available.
  • A second training workshop for using advanced features will be offered, Wednesday, Nov. 30. It will be announced in  My SA announcements.

The VoIP phones offer numerous features:

  • Music on hold
  • Distinctive ring tones
  • Voice mail messages sent to your UNCSA email account
  • Bluetooth connectivity

Contact:
Billy Wynne, Network Analyst
(336) 631-1237