Contacts
One Card Uses
Deposit Locations
Lost or Found Cards
Care of Your Card
Policies and Procedures
Faculty/Staff One Card Authorization Form
Specific Access Request
Reporting Problems with a Card Swipe
Request for Additional Services or Equipment
Procedural Guidelines for the One Card Office

The One Card is the only official form of identification at the University of North Carolina School of the Arts. Your One Card acts as your school ID, access card, meal plan card and prepaid flexible spending account for campus purchases & services. It should be carried at all times and must be presented for access to campus facilities, services, campus sponsored events, and more.

All new students obtain their card during the registration process or at all other times in the One Card Office. Replacement cards cost $10 and are obtained in the One Card Office.

Office hours:
Monday – Friday 9:00am – 5:00 pm

Location:
Hanes Student Commons Building (Ground level next to the computer lab)

Karen Waldo, One Card Manager
Phone: (336) 770-1429
Fax: (336) 770-3350

Carol Cooper, Director of Auxiliary Services
Phone: (336) 734-2880
Fax: (336) 770-3350

With security readers on most doors, we offer a level of convenience and security that could not be provided with a conventional keyed system. Your card carries the details of your meal plan and has a prepaid flexible spending account feature that makes purchases on campus convenient, fast and easy. The money deposited into the flexible spending account is called Pickle Dollars.  (Cash cannot be drawn on the account.)

Access

• Academic Building Access
• Residential Buildings
• Dining Hall
• Fitness Center

• Campus Store
• Copy Machines
• Dining Hall
• Health Services
• Laundry Machines
• Mail Center
• Pickle Jar / Snack Bar
• Student Activities
• The What
• UNCSA Police
• Vending Machines

• Dining Hall
• Pickle Jar / Snack Bar

To deposit into your One Card Pickle Dollars account no minimum deposit is required. Deposited funds are available immediately. You can add money to your Pickle Dollars account at the following locations:

Semans Library Value Transfer Station located in the lobby adjacent to the circulation desk
The VTS machine takes cash only ($1, $5, $10, or $20 bills)
During the academic year, the library is open at night and on the weekend. This allows you additional hours to make cash deposits. Check the library website for current hours.
One Card Office
Located in the Hanes Student Commons Building
Cash and Check   Checks should be made payable to UNCSA One Card.
Hours: Monday – Friday 9:00 am – 5:00 pm

Parents may add funds by sending a check to (deposits cannot be made on-line or over the phone):

One Card Office*
1533 South Main Street
Winston-Salem, NC 27127
*Please make sure you include your student’s name and that the check is for their Pickle Dollars account.  Checks should be made payable to UNCSA One Card Office.

Lost or found cards must be reported immediately to the One Card Office during regular business hours, or UNCSA Police after hours and weekends. Temporary cards can be issued at no charge that are active until 9 a.m. of the next business day or until a new card is made. Temporary cards are available from UNCSA Police after 5 pm Monday – Friday and on the weekends. The temporary card must be returned before the original card is reactivated or a new card is made.  The cost to replace a temporary card is $20.

If you had a new One Card made to replace a missing card and you find your original card, take it to the One Card Office to keep on file. Should you misplace your current card, the One Card staff will reactivate your old card for you to use at no charge. The original card must be in good shape in order to be activated.

At the time that a card is issued, a plastic band and clip are attached to the One Card.  If you attach your One Card to a lanyard or key ring, you should put that item through the holes in the clip. Do not remove the clip and attach your key ring or lanyard directly to you card through the hole in your One Card. This will cause the area around the hole to break. This is not normal wear and tear and you will be charged $10 to get a new One Card.

• The One Card should be treated as any bank issued credit or debit card.
• The One Card should be kept away from other card’s magnetic stripes, and from all magnetic fields. Also be careful about placing the magnetic stripe on the back of card against anything electronic such as a cell phone. This may cause the card to become de-magnetized and not work.
• The One Card should not be bent, scratched or used to pry locks open. 
• The One Card should be treated like cash.
• The One Card should be treated like a driver’s license and not be defaced or altered in any way.
  

The One Card is a multipurpose card.  It provides a campus ID, access, meal plan, and the ability to make a variety of purchases on campus with the prepaid flexible spending account feature.

The One Card Office is located on the lower level of the Hanes Student Commons building adjacent to the Computer Lab and the Kenan Student Life Center. You can contact the One Card Manager at (336) 770-1429. After hours, any One Card problems should be directed to the UNCSA Police office located on the ground floor under the Drama Gym at the south end of the Gray Building facing the service road. Their phone number is (336) 770-3321. Their emergency number is 55.

The One Card is the property of UNCSA and must be returned to School officials upon request. The card must be carried by users at all times. It is not transferable. Unauthorized use, tampering, or alteration may result in disciplinary action and loss of privileges. Lost or found cards should be reported to UNCSA Police.

Users should note the following features of the One Card:

1. Your One Card is your campus identification.  All students, faculty, and staff are required to have their One Card with them while they are on campus.
2. If you have a meal plan, you are required to have your One Card with you to receive a meal. You need to give your card to the attendant to swipe through the register.
3. Your One Card is required to access various buildings and rooms on campus.  Various plans may be assigned to your card to allow or restrict your access to areas on campus, as needed.
4. The One Card is requiredin the Library and Wellness Center.
5. Your One Card is unique to you. It is not transferable and only for your personal use. Allowing someone else to use your card or using someone else’s card is prohibited and may result in suspension of One Card privileges and/or other disciplinary actions. 
6. Your One Card has a prepaid flexible spending account feature that allows you to make a variety of purchases on campus using Pickle Dollars . It can be used at the Campus Store, Dining Hall, the Pickle Jar (snack bar), Health Services, Mail Center, UNCSA Police, The What, vending machines, and laundry machines. It can be used to pay for various trips and functions sponsored by Student Activities.  It is required to make copies in the Library. Using the flexible spending account gives you a discount rate for laundry.
7. Since your One Card is a prepaid flexible spending account card, it must maintain a balance, if you wish to make purchases.
• The money (Pickle Dollars)  you put on your card must be used to make purchases on campus.
• You cannot withdraw cash from your card.
• * FOR SUMMER SESSION STUDENTS - ANY BALANCE NOT USED BY THE END OF THE SUMMER SESSION IS FORFEITED.
• * As long as you are a student, the Pickle Dollars  balance on your One Card Debit will carry over from term to term and year to year.
• * Upon graduation or withdrawal from UNCSA, any Pickle Dollars  account with a balance of $25 or higher will be eligible for a refund provided you complete a One Card Refund Request form. You must apply in person with the One Card Office for a refund at the end of term in which you graduate or at any other time during the term if you officially separate from UNCSA.  Refunds will not be received until all school fees are paid in full. All refund checks will be mailed to the payee.  Refunds take approximately 2 months for processing. Those requesting a refund must also complete a Taxpayer ID form.
• You are responsible for paying for all purchases regardless of whether or not the One Card allows it.
8. If you lose your One Card, you should immediately contact the One Card Office (UNCSA Police when the One Card Office is closed.) If you have Pickle Dollars  on your card and use it for meals or purchases, it could be used by anyone until it is disabled.  The fee for replacing a lost card is $10.00.  There is no charge for replacing a damaged card (unless beyond normal wear and tear as determined by the One Card Staff), if you bring it with you to the One Card Office. Everyone needs have to have a new picture taken and card printed every three years. The fee for replacing a lost temporary card is $20.00. You may pay for the lost card with cash, check or the Pickle Dollars  account on the One Card.
9. You can add money to your One Card at the One Card Office or the Value Transfer Station (VTS) in the library by inserting $1, $5, $10, or $20 bills. A fee of $25 is charged for all returned checks.
10. You can check your Pickle Dollars  balance at any reader (Campus Store, Dining Hall, Pickle Jar, Student Activities, The What, Mail Center) when a purchase is made or at the VTS in the library. You can also come by the One Card Office to check your balance.

In the event of a campus emergency or national alert, the administration reserves the right to REQUIRE all students, faculty and staff to wear their identification cards (One Card) clearly visible on their persons.

Please complete the pdf file available below. The completed authorization form must be emailed, faxed (770-3350) or hand delivered by the individual authorizing the access to the One Card Office.  For security reasons, the new card holder cannot deliver the form. Sending the form to the One Card Office a few hours before the employee shows up will allow the One Card staff the opportunity to enter the information and be ready to create the card when the new card holder arrives.  All new card holders must present a picture ID to receive their One Card.

** Whenever a person moves to another department or their access needs change, a new authorization must be completed and sent to the One Card Office.

** Temporary or contract employees will need a new One Card Authorization form completed each year with a new expiration date and time.

Faculty/Staff One Card Authorization Form

When a group or individual needs a specific request, the department should complete a One Card Department Access Request form and email the form to the One Card Office. The form must include the CWIDs (if applicable), full names and specific details including dates and times of activation and expiration of request.

One Card Department Access Request Form
When an office or department wants to suspend or re-establish access for all their students, faculty or staff, the appropriate individual needs to submit an email to Onecard@uncsa.edu.
Requests to change the hours that a building is locked or unlocked should be directed to UNCSA Police.

When an office or department  finds a card swipe not working properly in their area, they should notify the One Card Office via email immediately. The One Card Staff will coordinate getting the problem fixed by One Card, IT or Facilities Management.

When an office or department is considering adding additional equipment or would like a change in their current service, the office or department needs to email a detailed request to the One Card Office at onecard@uncsa.edu.

The One Card staff will evaluate the request with IT and Facilities Services to see if the request is feasible and report back to the office or department. Requests involving changing or adding equipment should be submitted at least 6 months prior to need.