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COVID-19 FAQs

COVID-19 FAQs

Last updated March 22, 2020

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Questions specific to the campus community

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Are there any cases of COVID-19 at UNCSA or in Forsyth County?

There are no cases at UNCSA.

See the Forsyth County NC Department of Public Health articles for county-specific news.

The NC Department of Health and Human Services (DCHHS) is reporting the NC COVID-19 Case Count. DCHHS announces in press releases about specific NC counties with people who have tested positive for COVID-19.

Gov. Roy Cooper issued a state of emergency for North Carolina on March 10. The declaration activates the Emergency Operations Center to help agencies coordinate from one location and makes it easier to purchase needed medical supplies, protect consumers from price gouging, and increase county health departments’ access to state funds.

What steps is UNCSA taking to help protect the safety and well-being of faculty, staff and students?

The health and safety of our campus and community is our top priority. In an effort to mitigate the potential effects of COVID-19 on our campus and in our community, all in-person classes, rehearsals, events and performances are canceled through the end of spring semester. Classes will resume on March 23 in a completely online format.

UNCSA is following the guidance of the Centers for Disease Control and Prevention (CDC), the North Carolina Department of Health and Human Services (NCDHHS), and the Forsyth County Health Department Communicable Diseases Division, as well as the University of North Carolina System Office as all decisions are made.

Are performances canceled at UNCSA?

As UNCSA's leadership team and the UNC System Office continue to monitor the spread of COVID-19 closely, the decision has been made to postpone or suspended the following UNCSA sponsored performances out of an abundance of caution and in an effort to mitigate the potential effects of coronavirus on our campus and in our community:

  • New York Alumni Quintet—March 17
  • UNCSA Jazz Ensemble at The Ramkat—March 22 
  • UNCSA Symphony Orchestra—March 28
  • Undergraduate Opera Scenes—March 29
  • "Erth's Prehistoric Aquarium Adventure"—March 29
  • Low Brass Studio recital—March 31 
  • "The Choir of Man"—March 31
  • “The Odyssey”—March 26 through 29 and April 2 through 4 
  • Concerto Competition—April 5
  • Cantata Singers Spring Concert—April 5
  • UNCSA Wind Ensemble—April 9
  • Warp Trio in Concert—April 14
  • Devised Theater Performance—April 16 through 19
  • Guitar Studio Recital: Stayin' Alive!—April 17
  • Fletcher Opera: Thérèse Raquin—April 22, 24 and 26
  • Spring Dance—April 23 through 26
  • Piano Studio Recital—April 24
  • Third Year Films Screenings—May 7
  • Fourth Year Films Screenings—May 8

At this time, we are offering two options for ticket buyers with regard to ticket refunds. You can request a refund through the Stevens Center Box Office, or designate the value of your ticket purchase as a donation to UNCSA. Please contact the Stevens Center Box Office to indicate your preference by email or by calling 336-721-1945. All requests for ticket refunds must be made by April 15.

Are events canceled at UNCSA?

Currently, any event or gathering over 50 people is prohibited by the UNC System. UNCSA is suspending all events through the end of spring semester.

Will UNCSA hold Commencement in May?

The University has decided that our university commencement on May 9 and high school commencement on May 16 will not take place in-person as planned.
 
But rest assured, UNCSA will do everything possible to hold in-person commencement ceremonies as soon as it is safe to do so. In the meantime, we are planning to host online and interactive tributes to all of our seniors on May 9 and 16. Please stay tuned for details on this in the coming weeks.

Will classes be canceled?

As of Monday, March 23, UNCSA will move all courses entirely online. All in-person classes, rehearsals, events and performances are suspended.

Is the campus open?

The UNCSA campus remains open, but students, non-mandatory employees and faculty are expected to stay or return home if possible. All studios, rehearsal spaces, shops, soundstages, post suites, labs, and performance venues are closed and locked.

Residence Halls A-F and the High School Residence Halls remain closed. Should anyone need to come to campus to gather belongings or medications, please make an appointment by filling out this form.

STUDENT HOUSING QUESTIONNAIRE

Further details about residence halls is in the March 17, 2020 email "Guidance for residential students"

I am traveling to an area in the United States that has a large number of coronavirus cases. Will I have to self-quarantine when I return?

Self-quarantine is ONLY required if you have visited an area where a confirmed case of COVID-19 is present, AND you have respiratory symptoms and a fever.

 

I am traveling to an area defined by the CDC as Level 3 or Level 2. Will I have to self-quarantine when I return?

Per CDC guidelines, any students, faculty or staff returning from Level 3 or Level 2 countries will be expected to self-quarantine for 14 days before returning to campus.

If I have to self-quarantine, where will I go on campus?

Plans for on-campus self-quarantine measures are being discussed. We will communicate further details when available.

I have fever and cough but have not been to an affected area. Should I get tested for COVID-19?

Only a health-care provider or local health department can order a test for COVID-19. For screening:

  • Students should contact Health Services.
  • Faculty and staff should contact your primary care physician for screening.

A health care provider will decide if a COVID-19 test is appropriate. Clinicians may also recommend testing for other viruses, such as influenza. 

What will happen if I miss classes or work due to self-quarantine or if I am diagnosed with COVID-19?

Deans and faculty should work with students to manage their coursework and employees should work with their supervisor to determine remote working options during self-quarantine.

Are Summer Intensives canceled?

UNCSA leadership is evaluating summer intensives along with the academic and arts classes of the university, and we will provide updated information as soon as it is available.

Are Community Programs suspended?

Community programs are suspended until further notice. UNCSA leadership is evaluating community classes and activities along with the academic and arts classes of the university, and we will provide updated information as soon as it is available.

 

High School Student-specific questions

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Will I have access to dining halls if I need to return back to campus? 

Monday, March 16 – Friday, March 20: The Pickle Jar will be open 9:30 a.m. – 2 p.m., and will add Jimmy Dean biscuits as a breakfast meal exchange. Normal meal exchanges will still be available during this time.

The dining hall will be open 4:30 p.m. – 6 p.m. and students will take their dinner to go.

The Library Café will remain closed.

Can I retrieve my belonging from my studio or shop?

Students may request access to their studio directly through the dean of their school. Before coming onto campus they must fill out the Student Affairs Questionnaire.

Are shops, studios, theaters and rehearsal rooms open?

No. All shops, studios, theaters and rehearsal rooms will remian closed and locked through the end of the spring semester.

Does my One Card work?

Student One Card access to Residence Halls were deactivated as of Thursday, March 19 at 10 p.m. 

Once the High School students’ One Card access is deactivated it will not be restored for the remainder of the semester. If you need entry to the residence halls, knock on the back door of the Connector or call the High School On-Call number: 336-414-9545.

Do I need to pick up all my belongings?

High school students can choose to take some of their items and then come back at the end of the semester to remove the rest of their items and officially checkout (dates to be determined) OR students can take everything and completely check out for the semester.

High School residential students should plan to retrieve as many belongings as possible before March 29 by scheduling an appointment with Kathryn McMillian. If you are unable travel to campus by March 29 to retrieve belongs, you may complete your move-out at the end of the semester (dates to be determined). One Card access will be enabled only during your appointment window.

Will mail center and health services be open so I can pick up / ship belongings?

  • The Mail Center will be open from Wednesday, March 18 - Sunday, March 29 from 8 a.m.–5 p.m.
  • Health Services will be open Monday-Friday 8 a.m.–5 p.m. and will work with students needing to pick up their prescriptions outside of normal business hours.

Please complete the mail forwarding form to have U.S. Mail arriving in your UNCSA post office box forwarded to another address.

Mail forwarding form

I am uncertain if I am able to return to my home/state/country, what should I do about leaving campus?

Students who are uncertain about their plans and ability to return to their home/state/country should email the UNCSA Case Manager, Laurel Donley by March 20 at 5 p.m. to arrange a one-on-one phone call or video conversation.

Will there be a refund?

The decision regarding refunds will be evaluated and determined by the UNC system. There is no decision at this time.

What does the "reduction in housing" operation consist of for students?

The following is an overview of the “reduction in housing” process, including dates and times, for high school:

Option for item retrieval

  • Option 1: Remove everything out of your residential space. High School students must sign-up (24-hours in advance) for a checkout time between March 18 and March 29. 
  • Option 2: Retrieve the items that you need from your residential space, then return at a designated time (at the end of the semester) to retrieve the rest of your items. 

Residence Hall Closure Procedure for High School Students

  • High school students must sign up 24-hours in advance with Kathryn McMillian to check out between March 18 – March 29 (Hours: Monday-Friday 9 a.m. – 7 p.m.; Saturday-Sunday 12 p.m. – 6 p.m. (or by appointment).
  • Residents will be assigned a 2-hour time slot, staggered to assist with social distancing.
  • Return keys to the Connector Desk in the High School Connector.

 

Undergraduate and Graduate Student-specific questions

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Will I have access to dining halls if I need to return back to campus? 

Monday, March 16 – Friday, March 20: The Pickle Jar will be open 9:30 a.m. – 2 p.m., and will add Jimmy Dean biscuits as a breakfast meal exchange. Normal meal exchanges will still be available during this time.

The dining hall will be open 4:30 p.m. – 6 p.m. and students will take their dinner to go.

The Library Café will remain closed.

Can I retrieve my belonging from my studio or shop?

Students may request access to their studio directly through the dean of their school. Before coming onto campus they must fill out the Student Affairs Questionnaire.

How will material be posted online for students who do not have access to their textbooks?

Canvas will be the hub for all information related to courses. The Library is working to provide digital resources when possible. See Keep Learning section for Remote Academic Support Services for contact information.

Are shops, studios, theaters and rehearsal rooms open?

No. All shops, studios, theaters and rehearsal rooms will remain closed and locked through the end of spring semester.

Does my One Card work?

Student One Card access to Residence Halls will be deactivated as of Thursday, March 19 at 10 p.m. and will be reactivated only for the time period when you have an on-campus appointment scheduled through Student Affairs. If you are currently on campus in your residence hall your access will be restricted on Sunday, March 22 at 10 p.m.

Do I need to pick up all my belongings?

Students currently living in their residence hall will have until Sunday, March 22 to check out. Students can choose to take some of their items and then come back at the end of the semester to remove the rest of their items and officially checkout (dates to be determined) OR students can take everything and completely check out for the semester.

Residential students who are not currently living in your room should plan to retrieve as many belongings as possible by March 29 by scheduling an appointment. If you are unable to do so, you may complete your move-out at the end of the semester (dates to be determined). Note that your One Card access will be enabled only during your appointment window.

Will student services (i.e. mail center, health services, etc.) extend their hours so I can pick up / ship belongings?

The Mail Center will be open from Wednesday, March 18 - Sunday, March 29 from 8 a.m. – 5 p.m Health Services will be open Monday-Friday 8 a.m. – 5 p.m. and will work with students needing to pick up their prescriptions outside of normal business hours.

Please complete the mail forwarding form to have U.S. Mail arriving in your UNCSA post office box forwarded to another address.

MAIL FORWARDING FORM

I am uncertain if I am able to return to my home/state/country, what should I do about leaving campus?

Students who are uncertain about their plans and ability to return to their home/state/country should email the UNCSA Case Manager, Laurel Donley by March 20 at 5 p.m. to arrange a one-on-one phone call or video conversation.

Will there be a refund?

The decision regarding refunds will be evaluated and determined by the UNC system. There is no decision at this time.

Will there be a summer housing option for students living in apartments?

The decision regarding summer housing is yet to be determined. Students will be notified if this option becomes available.

What does the "reduction in housing" operation consist of for students?

The following is an overview of the “reduction in housing” process, including dates and times, for college students:

Option for item retrieval: Residential students not currently living in your room

  • Option 1: Remove everything from your residential space and turn in your keys (Must be completed between March 20 – March 29). Must make an appointment through Calendly.
  • Option 2: Retrieve the items that you need from your residential space and turn in your keys. Then return at a designated time (dates to be determined) to retrieve the rest of your items.
  • Option 3: Students who are unable to return to campus at this time, there will be a designated time (dates to be determined) to retrieve the rest of your items. If you select this option, we will collect your keys at that determined time.

Option for item retrieval: Residential students currently living in your room

  • Option 1: Remove everything from your residential space and turn in your keys (Must be completed by March 22 at 10 p.m.
  • Option 2: Retrieve the items that you need from your residential space by March 22 at 10 p.m. turn in your keys, then return at a designated time (dates to be determined) to retrieve the rest of your items.

Residence Hall Closure Procedure for College Students

  • College students not currently living in their room must sign up 24 hours in advance on Calendly to schedule an appointment to remove items from their room. Appointments are available from March 20-March 29 between: 6 a.m, to 8 p.m.
  • To encourage social distancing, the number of appointment times are limited for each time slot.
  • All Residents who select either Option 1 or Option 2, must turn in their keys. These residents will use an express check-out to return keys to a designated key drop box outside of the residence halls:
    • Center Stage keys may be dropped off at the key drop slot at the Center Stage office garage door (near the tunnel)
    • Lofts keys may be dropped off at the key drop mailbox next to Lofts Office (Room 103)
    • A-F keys may be dropped off at the key drop mailbox next to the C/D Lounge entrance
  • All Residents who select Option 3, we will collect your keys at the designated time (dates to be determined) that you return to campus to collect your items.
  • If you have a vehicle on campus and are not able to take your vehicle with you during this process, you must park your car in Campus Parking Lot B. Center Stage Residents must park their vehicle in the Center Stage Apartments parking lot. Identification to be placed on your car’s dashboard will be provided.

 

Staff and Faculty Questions

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Are non-mandatory employees allowed on campus?

Non-mandatory employees are expected to telework, if possible

Can I get on campus to retrieve support materials I need?

Yes. Campus remains open, although it is expected that non-mandatory employees work remotely. If you need to gather belongings, we ask that you maintain social distancing.


General COVID-19 Questions

The following information has been compiled from the websites of the Centers for Disease Control and Prevention, the World Health Organization, the National Institutes of Health, and state and local infectious disease experts. This information is subject to change based on the rapidly evolving situation. 

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What is COVID-19?

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This new virus and disease were unknown before the outbreak began in Wuhan, China, in December 2019.

Coronaviruses are a large family of viruses which may cause illness in animals or humans. In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS).

What are symptoms of COVID-19?

The most common symptoms of COVID-19 are fever, tiredness, dry cough and shortness of breath.

If I get the virus, will I become really ill?

The medical community is still learning about how COVID-19 affects people. Most people (about 80%) recover from the disease without needing special treatment.

Illness due to COVID-19 is general mild, especially for children and young adults. However, it can cause serious illness: Around 1 out of every 5 people who catch COVID-19 need hospital care. It appears that older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) develop serious illness more often than others.

What can I do to help avoid the virus?

Maintain at least 6 feet distance between yourself and anyone who is coughing or sneezing. Frequently wash your hands thoroughly with soap and water for at least 20 seconds, or use an alcohol-based hand sanitizer with at least 60 percent alcohol. Avoid touching your face. Practice good respiratory hygiene and remember to cover your coughs and sneezes with your flexed elbow or tissue. Do not share food or drinks. Clean and disinfect frequently touched surfaces daily. If surfaces are dirty, clean them prior to disinfection.

Should I wear a mask?

The CDC recommends surgical masks only for people who already show symptoms of coronavirus and must go outside, since wearing a mask can help prevent spreading the virus by protecting others nearby when you cough or sneeze. The agency also recommends these masks for caregivers of people infected with the virus. A surgical mask cannot prevent you from becoming infected with the virus. The CDC does not recommend N95 respirators for use, except for health care workers. There is a worldwide shortage of N95 masks, and if healthcare providers can’t get them to care for sick patients, it puts them and our communities at risk.

How long is the incubation period?

The “incubation period” means the time between catching the virus and beginning to have symptoms of the disease. Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around five days.

 

 

Important Links

Centers for Disease Control and Prevention (CDC)

World Health Organization (WHO)

National Institutes of Health (NIH)

N.C. Department of Health and Human Services (NCDHHS)

U.S. Department of State Travel Advisories