Student email access issues

Person reading email on a laptopWe are aware that some students do not currently have access to their UNCSA email accounts. Over the holiday break, IT migrated student email accounts to a new server location to make collaboration between students and faculty easier. This update caused some student email account passwords to expire and will need to be reset by the Help Desk. It is important that you can access your email account to receive timely information about returning for the spring semester. If you are attempting to email a student at their artist email address and did not receive a response, please try an alternative communication method and share this message.

How to fix it

If you have issues logging in (, you will need Help Desk support with a password reset, which only takes a few minutes. There are three ways to access support: 

Remember to include a phone number when you email or submit a ticket so we can contact you. 
Once you can log in, we encourage you to set up Self-Service Password Reset in the new environment. The instructions for Self-Service Password Reset are in our Knowledge Base. 

Contact: Terry Harmon

Jan. 12, 2021

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