Process Improvement Committee

Process Improvement Committee

The Process Improvement Committee provides a forum for faculty and staff to identify administrative process concerns and to suggest opportunities for enhancing the effectiveness and efficiency of these processes campus-wide.

Administrative Processes are business or operational processes, housed in an academic or non-academic unit, that govern how faculty and staff accomplish their work. When considering administrative process improvements, questions for consideration may include:

  • Is the process too cumbersome?
  • Are there opportunities for streamlining?
  • Is communication clear of what is expected?
  • Is training provided?
  • Does the current process meet our needs?

Areas of exploration may include, but are not limited to:

  • Policies, procedures, and processes
  • Logistics
  • Facilities / Infrastructure
  • Safety
  • Communications
  • Training Needs

Submit a Process Review Request

Process Improvement Committee members are:

  • Jeanette Valentine, Director of Purchasing, Contract, and Auxiliary Services
  • Jackie Riffle, Director of Budget (Finance)
  • Dana Dupree, Assistant Controller (Finance)
  • Gary Penrod, Director of Financial Systems (Finance)
  • Marquetta Smith, Recruiter and Temporary Employees Manager (Human Resources)
  • KayRron Lantz, Administrative Manager (Art School)
  • Elizabeth White, Web Producer (Strategic Communication)
  • Curissa Townsend, Business Officer (Art School)
  • Chase Rogers, Data Coordinator (Admissions)
  • Vacant (Student Accounts)
  • Brock Snyder, Associate Dean (High School)
  • Kim Pauley, Director of Faculty Affairs (Provost Office)
  • Bob Gosse, Faculty (Film)


Meetings will be scheduled monthly, and will increase or decrease depending upon amount of feedback received from campus. Meetings may include participation of invited subject matter experts to help address identified concerns.