Benefits Shared Services
Benefits Shared Services
UNCSA is partnering with the UNC System Office’s University Supporting Services, LLC (USS) to provide a comprehensive Benefits Shared Services model for benefit-eligible employees. This partnership is designed to enhance service delivery, streamline processes, and provide consistent, systemwide support for employee benefits. We will join Winston-Salem State, UNC-Asheville, Elizabeth City State, NC Central, NC A&T and Fayetteville State.
On this page
Use new case management system, ServiceNow, to access the Benefits Service Center
UNCSA recently transitioned to the UNC System's Benefits Service Center to provide consistent, expert benefits support for employees. Beginning Monday, March 9, all benefits questions and requests should be submitted to the Benefits Service Center through ServiceNow by opening a case. ServiceNow allows employees to track the status of their request, see when it has been assigned to a Benefits specialist, and access a growing knowledge base with answers to common benefits questions. This enhancement improves transparency, efficiency, and the overall employee support experience.
Services provided by Benefits Shared Services
The Shared Services Benefits team will support UNCSA employees in the following areas:
Benefit communications & employee support
- Distribution of required annual and ad hoc benefit notices
- Management and updates to benefits-related website content
- General benefits counseling
- Support for employees and families following the death of an employee or dependent
Onboarding & benefits administration
- Benefits onboarding and virtual benefits orientation for newly hired employees
- New employee benefits emails and follow-up reminders
Payroll & reporting
- Process supplemental Retirement Plans (i.e., 403B, 401K, 457B)
- Leave Without Pay (LWOP) and short-term disability payment processing
Retirement & phased retirement
- Counseling and processing for ORP and TSERS
- Collaboration with Faculty Affairs on phased retirement
Disability & leave-related benefits
- Disability Income Plan (DIP) application review and processing
- Supplemental disability claims
- Management of special leave benefits, including:
- Family Medical Leave
- Paid Parental Leave
- Military Leave
- Personal Leave Without Pay
- Professional Leave
- Faculty Serious Illness Leave
- Educational Leave
Affordable Care Act
- Notification of eligibility
Annual enrollment & employee engagement
- Open Enrollment communications and reminders, webinars and ad hoc trainings
- Virtual information sessions (on-site labs available upon request)
- Open Enrollment documentation management and verification
Educational assistance
- Tuition waiver processing for eligible UNCSA employees
- Academic Assistance Program (AAP) reimbursement
Services that will remain with UNCSA HR
Some processes will continue to be administered by UNCSA Human Resources:
Workers’ compensation administration
- Injury/incident claim processing
- Coordination with supervisors, safety staff, and Nurse Case Managers
Leave administration
- Leave reporting
- Voluntary Shared Leave (VSL) requests and updates
- Voluntary Shared Leave (VSL) process
Transition timeline (January 2026)
To prepare employees for the Shared Services launch:
- Thursday, Jan. 15, at 11 a.m. (virtually) during the Staff Council Meeting.
- Wednesday, Jan. 21, at 12:45 p.m. (in-person) during the Faculty Council Meeting.
- Wednesday, Jan. 21, various times (in-person).
- 9–9:45 a.m. Library Auditorium, reserved for Facilities
- 10–10:45 a.m. Library Auditorium, open to anyone
- 11–11:45 a.m. Library Auditorium, open to anyone
- 2–3 p.m. Library Auditorium, open to anyone
- Thursday, Jan. 22, at 11 a.m. (virtually) during a Campus Session. See the link below and add it to your calendar.
Click here for the UNC System Office NEW Benefits Service Center Presentation
- Feb. 2: Official launch of Benefits Shared Services; website messaging updates to reflect active services.
Additional information
Employees are encouraged to review campus emails and visit this webpage regularly for updates.