State Authorization Student Complaints for Distance Education State Authorization Reciprocity Agreement (SARA)
UNCSA is approved by SARA-NC to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA). NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education. A “State authorization reciprocity agreement”, SARA, is an agreement between two or more States that authorizes an institution located and legally authorized in a State covered by the agreement to provide postsecondary education through distance education or correspondence courses to students in other States covered by the agreement.
As required by Federal regulations, UNCSA provides for current and prospective students the contact information for filing complaints with the appropriate agency in the state where the student resides. For grievances involving any aspect of your online educational experience:
UNCSA strives to providing quality and supportive learning environments, and is committed to responding to complaints promptly. We encourage students to utilize our Academic Grievance Procedure, as outlined in the UNCSA Policy Manual. This process asks that you first try to reach a resolution with the instructor or other party involved in the issue, before taking the issue to the dean, and, finally, the Provost’s Office.
If UNCSA’s resolution procedures does not lead to a satisfactory resolution of the grievance, students may utilize:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Student Complaint Process website: https://www.northcarolina.edu/complaints
b. SACSCOC Student Complaint Process
UNCSA is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Students may follow the SACSCOC Complaint Procedure. The contact information for SACS is:
c. SARA-NC Complaint Process
UNCSA is a member of the State Authorization Reciprocity Agreement – North Carolina (SARA-NC) which is the portal for the North Carolina State Education Assistance Authority. Students may follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). SARA-NC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy. The contact information for SARA-NC is:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: 855.SARA.1.NC (855-727-2162)
Telephone: 919-549-8614, ext. 4667
If a student wishes to contact the state portal entities for his or her home state, contact information for state authorization liaisons in each SARA state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints is available online.
If you are residing outside of North Carolina while attending UNCSA, in many cases you can file a complaint in the state where you are residing. As required by federal regulations, we direct you to a list of resources compiled and updated by the State Higher Education Executive Officers Association.