Human Resources Service Level Agreement
Human Resources Service Level Agreement
The HR Department strives to be a trusted partner with the UNCSA campus community and provide exceptional customer service.
The purpose of the UNCSA HR Service Expectations Document is to streamline and continue the strategic and supportive partnership between the Human Resources Department and the faculty, staff, and students of UNCSA. Our faculty, staff, and students are our customers, and we strive to exceed their expectations.
The Service Expectations Document below serves to formalize support and working assumptions between HR and the campus community as it relates to Recruitment/Employment and Classification/Compensation actions. Additionally, the document defines mutual requirements and expectations for processes and helps improve customer service. The number of days reflected below to complete each action is based on the number of steps that are involved in the process. It is highly probable that the action may be completed before the reflected completion time; although circumstances may arise in which the action may be completed as reflected below.
HR Service Expectations Document
| Type of Action | Required Documents / Information from Department | * HR Complete |
|---|---|---|
| Establishment of New Positions | Consultation with HR, Position Description, Organizational Chart, Funding Approval from Budget | 12 Business Days |
| Title Change (EHRA employees) | Consultation with HR, Updated Position Description, Organizational chart, Form 101 with signatures | 12 Business Days |
| Reclassification (SHRA employees) | Consultation with HR, Updated Position Description, Employee Competency Assessment Form, Organizational chart, Form 201 with signatures | 12 Business Days |
| Interim Appointments | Consultation with HR, Form 201 or 101 completed with all signatures | 12 Business Days |
| Competency Level Change | Consultation with HR, Updated position description, Employee Competency Assessment Form, Organizational Chart, Form 201 | 12 Business Days |
| Labor Market Adjustments | Consultation with HR, Form 201 or 101 completed with all signatures | 8 Business Days |
| Equity Adjustments | Consultation with HR, Form 201 or 101 completed with all signatures | 8 Business Days |
| Retention Adjustments | Consultation with HR, Offer letter from Outside Organization, Form 201 or 101 completed signatures | 8 Business Days |
| Review of position description | Consultation with HR, Updated position description and organizational chart | 7 Business Days |
| Review of Position Description for Posting | Consultation with HR, Updated position description and organizational chart | 8 Business Days |
| Hiring Proposals | Submit to HR and Deselection of Candidates | 7 Business Days |
| Contingent Offers | Submit Hiring Proposals to HR | 2 Business Days |
| Re-posting of a Position | Consultation with HR, Email documentation request to repost with the number of days to repost | 3 Business Days |
Once all approvals (HR, Budget, and Cabinet Level) are received, the action will follow the Monthly Payroll Calendar (Detailed Deadlines Schedule).
*Special Note: The number of business days listed for an action is contingent upon the completion/receipt of all required documents. If the action needs System Office review/approval the time to complete will require more business days.)