Employee Assistance

The UNCSA Employee Assistance Program (EAP) Program provides support, resources and information, for personal and work-life issues – at no charge. This is university-sponsored, confidential, for faculty, staff and members of their households. The program is administered through a third-party provider, ComPsych.

A work-life specialist can do the research for you or a member of your household on any topic, at any time of the day or night. ComPsych provides customizes resources and prescreened referrals for issue that matter most to you. ComPsych can provide: confidential emotional support, work-life solutions, legal guidance and financial resources.

How to Access

You can access the EAP program online or via telephone:
Call: 888-311-4327  or TDD: 800-697-0353
Go online: guidanceresources.com
Your UNCSA Web ID: UNCSA

Downloadable information:

• EAP Flyer (PDF)
• Summary of Programs (PDF)
• Introduction to 'GuidanceResources' Program (PPT)

An Update on Your Mental Health Benefit

Last October, we introduced a new mental health benefit called Ginger, which gives you easy access to confidential, emotional and mental health support.* We wanted to let you know that this benefit has a new name: Headspace Care.

The mental health benefit name may be changing, but the benefit is not. If you’ve already downloaded the Ginger app, it will automatically update to the Headspace Care app on your device on October 31, 2023—you don’t have to do anything. You’ll have the same Care Team as you do now, and you’ll keep any upcoming appointments you’ve scheduled. When you go into the app, things may look a little different, but your experience will stay exactly the same. You can continue to access the same three components of care you did before:

Remember, the mental health benefit offered through Headspace Care doesn’t replace the Employee Assistance Plan (EAP) offered through ComPsych. Both Headspace Care and the EAP provide benefits that are designed to help you deal with life’s challenges but the one you’ll use will depend on the type of issue and level of support you need. The EAP continues to be a great resource if you’re struggling with personal and work-related problems, as it offers confidential counseling, online resources and referrals for things like child/elder care and home repair. Headspace Care is ideal for those who need more emotional and mental health support.

Haven’t used the mental health benefit yet? It’s not too late!  Here’s how to get started:

1. Search for Headspace Care in Google Play or the App Store and download the app.
2. In the app, tap on "create account" and "my organization."   
3. You’ll be prompted to enter some basic information about yourself.

Then, you’re all set to access care! Follow the in-app instructions to navigate to the care you need.

Faculty-Staff Loan Fund

Any permanent full-time employee may apply for an Emergency Loan with the
expectation of repayment to be within one year. Emergency Loans are not to exceed $2,000. Examples of use of this fund are unexpected death in the family, sudden accident or illness, unusual personal financial emergencies, etc. The Loan Fund is administered under the UNCSA Foundation Board of Directors.

• Faculty-Staff Loan Fund Policy(opens in new tab)
• Faculty-Staff Loan Fund Request Form

This information also is located under the Employee Relations section of the Human Resources website.