Student Grievance and Complaints Policies and Procedures
Student Grievance and Complaints Policies and Procedures
UNCSA provides several means by which a student may address complaints and grievances. Students are advised to put their concerns in writing and carefully document the events that led to the complaint or grievance. As it is sometimes confusing as to which of the routes listed below should be followed, students are advised to contact the Vice Provost and Dean of Student Affairs Office for advice on the procedure to follow. Concerns should be expressed as soon as possible after the event occurs; some of the procedures have specific deadlines for filing grievances and/or complaints.
A student who believes that he/she has been treated with substantial unfairness should initially attempt to resolve the matter by the end of the academic semester (fall, spring, or summer) following the academic semester when the alleged incident occurred (e.g., if the incident occurred during spring semester, the initial attempt must be completed by the last day of the final summer term) by communicating in writing the allegations to the administrative officer most directly concerned, excluding the person accused of the improper act. Links to the relevant academic and non-academic policies for grievance and complaints are listed below.
This officer is likely to be a Director, a Department Head or Dean. In the case of an allegation against a faculty member, the Dean shall be the first avenue of appeal. The final step in the informal review for all students shall be the Dean or Administrative Cabinet to whom the accused ultimately reports. The officer should attempt immediately to discover the truth of the allegation and in the case of valid complaints, should seek resolution by discussion, counseling, mediation, or agreement of the parties, or by administrative action. The nature of the grievance and any information about it should be treated with the utmost confidentiality and with sensitivity to the issues involved.
At the end of efforts to resolve the grievance, the officer should record the complaint in a written statement identifying the grievant, the conduct complained of, the name of the accused person, the outcome of the information inquiry, and should maintain a copy in the office’s complaint files to be made available to other appropriate officials if needed.
If the issue is still not resolved, please follow the process outlined in the Complaint and Grievance Policy #805.
- Academic Integrity Policy – See the “Appeals” section of the policy
- Satisfactory Academic Progress Policy/Appeal Process
- Final Grade Appeal - Undergraduate
- Final Grade Appeal - Graduate
- Final Grade Appeal - High School
- Non-Continuation Appeal - Undergraduate
- Non-Continuation Appeal – High School
- Title IX - Discriminatory Conduct
- Prohibited Harassment and Title IX Policy 121
- Judicial Process for Undergraduates
- Judicial Process for High School
- Involuntary Medical Withdrawal Procedures & Appeal
- Appeal for Change and/or Release from Meal Plan
- Appeal for Housing Damage Charges
- Application for Release from College Housing
- Appeal of State Residency Classification for Tuition Purposes
- Parking Citation Appeals
Policies that may affect and/or be related to above Complaints Policies and Procedures
- Alcohol Policy
- Technology Use Policy
- Intellectual Property (Copyright) Policy
- Firearms or Other Weapons
- High School Attendance Policy
- High School Medication Policy
- Policy on Illegal Drugs
- Missing Student Notification Policy
- One Card Policy
- Facilities Use Policy
- Records Request Policy
- Refund Policy
- Smoking Policy
- Student's Rights Under the Family Educational Rights and Privacy Act (FERPA)
- High School Bulletin
- Undergraduate Bulletin
- Graduate Bulletin
- College Handbook
- High School Handbook
- Student Complaint Process for Distance Education
Normal inquiries or concerns such as those involving admission requirements, educational programs, etc., should be addressed directly to the appropriate office at the University of North Carolina School of the Arts.
For complaints that do not fall into the categories above, follow the UNCSA Student Grievance Policy #805.
If you are taking any UNCSA courses, and you have a complaint about your experience with UNCSA, you are first encouraged to follow the UNCSA process for student complaints located in Policy 805. This process asks that you first try to reach a resolution with the instructor or other party involved in the issue, before taking the issue to the dean, and, finally, the Provost’s Office.
If UNCSA’s resolution procedures does not lead to a satisfactory resolution of the grievance, students may utilize:
North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina System Office
910 Raleigh Road, Chapel Hill, NC 27515-2688
Student Complaint Process website: https://www.northcarolina.edu/complaints
b. SACSCOC Student Complaint Process
UNCSA is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Students may follow the SACSCOC Complaint Procedure. The contact information for SACS is:
c. SARA-NC Complaint Process
UNCSA is a member of the State Authorization Reciprocity Agreement – North Carolina (SARA-NC) which is the portal for the North Carolina State Education Assistance Authority. Students may follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF). SARA-NC does not resolve complaints about student grades and student conduct violations. These complaints fall under the jurisdiction of institutional policy. The contact information for SARA-NC is:
SARA North Carolina
North Carolina State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709
Telephone: 855.SARA.1.NC (855-727-2162)
Telephone: 919-549-8614, ext. 4667
If a student wishes to contact the state portal entities for his or her home state, contact information for state authorization liaisons in each SARA state can be found on the NC-SARA website. State by state contact information for agencies responsible for receiving student consumer complaints is available online.
If you are residing outside of North Carolina while attending UNCSA, in many cases you can file a complaint in the state where you are residing. As required by federal regulations, we direct you to a list of resources compiled and updated by the State Higher Education Executive Officers Association.